Return of goods
We will take back standard items from the currently valid price list that do not fit or were ordered in error within 10 days of the delivery date under the following conditions:
– Goods with intact packaging and labels: credit for the full retail price.
– Used or damaged instruments (§ 9 applies to rental instruments) will be returned to the customer without credit.
– Custom-made products will not be taken back under any circumstances.
In any case, if the item is used or damaged, you must first fill out the “complaint” form and return it to Innomed-Europe.
Before returning a product, a return goods authorization (RMA) must be obtained from Innomed-Europe customer service. Products received by Innomed-Europe without an RMA number will not be processed.
Returns in Switzerland to: Innomed Europe LLC
We are happy to help you with returns: Telephone +41 (0) 41 740 67 74
